Cancellation Policy

All ClinicScale Media memberships are billed monthly and renew automatically until cancelled.

You can cancel at any time from the billing portal inside your Client Portal, or by emailing our team. Cancellation takes effect at the end of your current billing period.

After you cancel, you keep full access to the service and your remaining video allowance until the end of the paid billing period. Your subscription will not renew after that.

We do not issue automatic refunds for the current billing period once it has started, including for any videos already used or in progress. If you believe your situation warrants an exception, contact us and we will review it in good faith.

If a scheduled payment fails, we will retry the charge and notify you. If payment remains unresolved, the subscription may be paused or cancelled and pending work may be held until the account is in good standing.

Need help cancelling? Email support@clinicscalemedia.com.