Frequently asked questions

We produce short-form video content for clinics and modern businesses. You upload raw footage each month; we edit, caption, and deliver platform-ready videos on a consistent schedule.

Create a free account, upload one raw clip, and our team will send back a polished sample edit — typically within 24 hours, and up to 72 hours during busy weeks. There is no cost and no obligation.

All uploads happen inside the Client Portal. Drag files into the upload area and submit the batch — we'll take it from there.

Standard turnaround is 3–5 business days per batch, depending on your plan and the size of the batch. Complimentary sample edits are usually delivered within 24 hours.

Three monthly memberships: Starter (8 videos), Professional (12 videos), and Scale (20 videos). Full details are on the memberships section.

Yes. Uploads are never blocked. The plan limits the number of finished edits per month; extra footage is queued and reviewed by our team.

Each finished video includes a reasonable number of revisions. We'd rather get it right than argue over a limit.

You do. You retain full ownership of raw footage and finished edits.

Cancel any time from your billing portal. Access continues through the end of the paid period. See the Cancellation Policy for details.

Email support@clinicscalemedia.com — we usually respond within 1–2 business days.